Shipping policy

Thank you for choosing Molly Rouge. We aim to make every order experience simple, clear, and reliable. Below you’ll find our current shipping options, order processing information, and package tracking details.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

During holidays, promotional events, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking information.

2. Shipping Options & Rates

United States Domestic Shipping

The available shipping methods and applicable fees will be shown at checkout before you complete your purchase.

3. Order Tracking

After your package has been dispatched, we’ll send your tracking number to the email address used when placing your order.

You can track your shipment through 17TRACK, which supports package tracking across thousands of carriers worldwide.

Track Your Package

Track Your Order with 17TRACK

Enter your tracking number into the tracking field to view the latest available shipping updates.

Please note that tracking information may not appear immediately after shipment. It can take some time for the carrier to scan the package and transmit the first tracking update.

4. Shipping Address

Please carefully check your shipping information before completing your order.

Customers are responsible for providing an accurate and complete delivery address, including any apartment, suite, or unit number.

If you notice an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist with address corrections, but changes cannot be guaranteed once an order has entered fulfillment or been shipped.

5. Multiple Packages

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped in separate packages.

If this happens, you may receive multiple tracking numbers. Each tracking number can be entered separately into 17TRACK.

6. Shipping Delays

While we work to process orders promptly, delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Severe weather
• Carrier delays
• Public holidays
• High shipping volumes
• Transportation disruptions
• Address-related delivery issues
• Other unforeseen logistical circumstances

A temporary lack of tracking updates does not necessarily mean that your package has stopped moving. 17TRACK notes that tracking information can sometimes be delayed before a carrier scan is received or displayed.

7. Lost, Damaged, or Missing Packages

If your package appears to be lost, arrives damaged, or contains missing items, please contact us as soon as possible.

Please include:

• Order number
• Full name
• Tracking number
• Photos of the package, if applicable
• Photos of the item(s)
• A brief description of the issue

Our team will review the available information and help determine the appropriate next step.

Please note that 17TRACK is a tracking platform that displays information received from carriers. It does not physically transport packages or make delivery decisions.

8. Tracking Information

Molly Rouge uses third-party carrier tracking information to provide customers with shipment updates.

17TRACK can automatically identify supported carriers in many cases and display transportation information associated with a tracking number.

Carrier scans and tracking updates are outside of Molly Rouge’s direct control. For this reason, tracking information may occasionally take time to refresh.

9. Contact Us

If you have questions about your order, shipping, or tracking information, please contact our Customer Care Team:

Email:
info@mollyrouge.com

10. Business Information

Molly Rouge
3200 Alvey Park Dr E
Owensboro, KY 42303
United States

Business Correspondence Only – Not a Return Address