Contact Us

We’re Here to Help

At Molly Rouge, we want every part of your shopping experience to feel simple and supported. Whether you have a question about an order, shipping, sizing, returns, or one of our products, our Customer Care Team is happy to assist.

Customer Care

Email:
info@mollyrouge.com

For faster assistance, please include your order number when contacting us about an existing order.

How We Can Help

Our Customer Care Team can assist with:

  • Order status and order updates
  • Shipping and tracking questions
  • Returns and refunds
  • Product information
  • Size and fit questions
  • Order-related concerns
  • General website and shopping questions

Order Support

If you're contacting us about an order, please provide:

Order Number
Full Name
Email Address Used at Checkout
Details of Your Request

If your inquiry concerns a damaged, incorrect, or defective item, please include clear photos when applicable.

Providing complete information helps us review your request more efficiently.

Shipping & Tracking

Once your order has been shipped, tracking information will be sent to your email.

You can also use your tracking number through the applicable carrier or 17TRACK to check available shipment updates.

Track Your Package with 17TRACK

Please note that tracking information may take some time to update after a package has been dispatched.

Returns & Refunds

Before sending a return, please contact our Customer Care Team and wait for the appropriate return instructions.

For complete information about eligibility, return procedures, and refunds, please refer to our Return & Refund Policy.

Please do not send merchandise to our business address unless our team specifically instructs you to do so.

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (PST)

We aim to respond to customer inquiries as promptly as possible.

During weekends, holidays, major promotions, or periods of high inquiry volume, response times may be longer than usual.

Stay Connected

Whether you are looking for help with an existing order or simply have a question before making a purchase, we're always happy to hear from you.

Thank you for choosing Molly Rouge. We appreciate your support and look forward to assisting you.

Business Information

Molly Rouge
3200 Alvey Park Dr E
Owensboro, KY 42303
United States

Email: info@mollyrouge.com

Business Correspondence Only – Not a Return Address