Refund policy

At Molly Rouge, we want you to feel confident when shopping with us. If your purchase isn't quite right, we're happy to assist you through a straightforward return process.

1. Return Eligibility

We accept eligible return requests within 30 days of the delivery date.

To be eligible, returned items must:

Be unworn and unused
Be in their original condition
Have all original tags attached
Be free from makeup, perfume, deodorant, stains, or other marks
Not have been washed, altered, or damaged
Be securely packaged for return shipment

Items that do not meet these requirements may be refused or may not qualify for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

Final Sale items
Gift Cards
Bodysuits
Swimwear without its original hygiene protection
Lingerie and intimate apparel
Earrings
Hair accessories
Beauty products
Personalized or customized items

Items specifically marked Final Sale are not eligible for return or exchange.

3. How To Start A Return

Please contact our Customer Care Team before sending anything back.

Include:

Order number
Full name
Email address used for the order
Item(s) you would like to return
Reason for the return

Once your request has been reviewed, we'll provide the appropriate return instructions.

Email:
info@mollyrouge.com

Please do not send merchandise to our business address unless our team has specifically instructed you to do so.

4. Return Shipping

Unless the return is due to an incorrect, damaged, or defective item, the customer is responsible for the cost of return shipping.

We recommend choosing a shipping service that provides tracking and keeping your shipping receipt until the return has been completely processed.

You may use your carrier's tracking system or 17TRACK to monitor the return shipment.

Track Your Return with 17TRACK

Molly Rouge is not responsible for return packages that are lost or damaged while being shipped back to us.

5. Return Tracking

After sending your return, you can enter the tracking number provided by your shipping carrier into 17TRACK to view available transportation updates.

Please remember that a tracking status showing "Delivered" only confirms that the carrier has reported delivery. It does not mean that the returned merchandise has been inspected or that a refund has been approved.

Refunds are processed only after the returned items have been received and reviewed.

6. Refunds

Once your return arrives, our team will inspect the merchandise to confirm that it meets the return requirements.

If your return is approved, the refund will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the return resulted from an error on our part.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Please send:

Order number
Photos of the item
Photos of the packaging, if applicable
A short description of the issue

Our team will review the information and work with you on an appropriate resolution.

8. Refund Not Received

If your refund has been approved but you don't see the funds in your account:

Check your bank account again.
Contact your card issuer or payment provider.
Contact your bank to ask whether the refund is still being processed.

If you still cannot locate the refund after completing these steps, please contact us at info@mollyrouge.com.

9. Order Cancellation

Orders may begin processing shortly after they are placed.

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but cancellations or changes cannot be guaranteed once fulfillment has begun or the order has been shipped.

10. Contact Us

For questions regarding returns, refunds, or exchanges: